The queue menu shows how many new, open, and stalled tickets are in each queue. You can click the name of a queue to see all tickets in that queue, or click one of the numbers to see tickets from that status in the queue.

Inside the queue the tickets are displayed in a table that shows the ticket number, subject, requestor, status, when it was created, the queue name, the current owner of the ticket, when it was last updated, and the priority.

You can reorder the tickets by clicking any of the column headings.

Fifty tickets appear on each page. To see more scroll to the bottom and click the page numbers or ‘Next’. You can also set the results to automatically refresh on a regular basis.