Besides viewing them by adding them to a message, you can also view the standardized responses by clicking ‘Articles’ at the top of RT.

Then click ‘INSPIRE Responses’.

Here you’ll see a list of all the standardized responses available in RT for INSPIRE.

Click any of them to view them in full text.

Notice that each response has a number assigned to it. You can memorize the number of the responses you use regularly and type that in when replying to a ticket rather than using the drop down menu.

If you’d like to add a new standard response or suggest a change to an existing one, send a mail to inspire-data@slac.stanford.edu.